Shipping policy
SHIPPING POLICY
Last updated: August 20, 2026
At Zenit, we work to ensure you receive your order in the best condition and as quickly as possible. Below you will find everything you need to know about our shipping process.
Order processing
Orders are processed within 1–3 business days from payment confirmation. Once processed, you will receive a confirmation email with your shipping details. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping rates and delivery times
Spain:
- Standard shipping: €2.99 for orders under €35
- Free shipping on orders of €35 or more
- Estimated delivery time: 7–10 business days
European Union:
- Standard shipping: €4.99 for orders under €45
- Free shipping on orders of €45 or more
- Estimated delivery time: 10–14 business days
International:
- Standard shipping: €12.99
- Estimated delivery time: 10–20 business days
Order tracking
Once your order has been shipped, you will receive a tracking number by email so you can check the status of your shipment at any time.
Delivery delays
The timeframes indicated are estimates and may be affected by circumstances beyond our control, such as customs holds, adverse weather conditions or periods of high demand (such as Christmas or Black Friday). In such cases, we will inform you as soon as possible.
Customs and import taxes
Orders shipped within the European Union are not subject to import duties. For international shipments outside the EU, any customs charges or import taxes are the responsibility of the recipient.
Incorrect delivery address
Zenit is not responsible for delays or losses caused by an incorrect or incomplete delivery address. Please carefully check your address before confirming your order.
Lost or undelivered order
If your order has not arrived after the maximum estimated timeframe, please contact us at soportezenitstore@gmail.com with your order number.