Refund policy
REFUND AND RETURNS POLICY
At Zenit, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.
Right of withdrawal (14 days – EU)
In accordance with Spanish Royal Legislative Decree 1/2007 and European Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 calendar days from the date of receipt of the order.
To exercise this right, contact us at soportezenitstore@gmail.com stating your order number and the reason. Once the request has been approved, we will provide you with the return address. Return shipping costs are the responsibility of the customer, and a full refund of the product amount will be processed once the item has been received and inspected.
The item must be returned in the same condition in which it was received: unused, with original tags and in its original packaging, along with proof of purchase. Returns without prior request will not be accepted.
Digital products
Digital products (ebooks, downloads, digital content) are excluded from the right of withdrawal once the customer has accessed or downloaded the content, in accordance with Article 103 of Royal Legislative Decree 1/2007. By completing the purchase of a digital product, the customer expressly accepts the loss of the right of withdrawal from the moment of access to the content.
Damaged, defective or incorrect items
Please inspect your order upon receipt. If the item has a defect, is damaged or does not correspond to your order, contact us within 48 hours of delivery at soportezenitstore@gmail.com including:
- Your order number
- Photos or a short video clearly showing the problem
Once verified, we will offer you a replacement or a full refund, at no additional cost to you and without the need to return the item.
Items excluded from returns
Returns are not accepted for:
- Personal hygiene or body care items that have been opened or used
- Personalised or custom-made items
- Sale or specially discounted items (unless there is a manufacturing defect)
- Digital products once downloaded or accessed
- Gift cards
Refunds
Once the returned item has been received and inspected, we will notify you by email whether the refund has been approved. If so, the product amount will be automatically credited to your original payment method within 10 business days. Your bank may take a few additional days to reflect this.
If after 15 business days from approval you have not received your refund, please contact us at soportezenitstore@gmail.com.